Refund Policy
If you are not satisfied with your purchase, Butter Fragrances will offer a refund, to the amount of the item(s) at the time of said purchase, provided that: Items are returned within 30 days of time of receipt of goods; You have proof of purchase; Items must be in un-used condition with the original undamaged packaging. The customer is responsible for return shipping costs, please ensure that the return product is suitably packed to prevent damage during return shipping. Please allow 5 to 7 days for processing and understand that we cannot refund postage and packaging unless goods are deemed to be faulty. Unfortunately, we do not offer refunds on gift cards or credits. If you would like to return your purchase, please contact us at butterfragrances@gmail.com and we will provide details on where to send your return.
If in the unfortunate event your item arrives damaged, faulty, or incorrectly shipped, please contact us via email butterfragrances@gmail.com within thirty (30) days of receipt of goods. Should your item be deemed faulty, damaged or incorrectly shipped, Butter Fragrances will provide a gift card, exchange, store credit or refund. Refunds will be processed according to your original method of payment. If you believe your item is faulty after the 30-day time criteria, Butter Fragrances may require you to send the item back at your expense for assessment. This cost will be refunded to you if the item is deemed faulty.